IT and security glossary.

Business Continuity Plan - a documented strategy for maintaining and restoring business operations following a disruption or disaster.

IT Service Management - a set of policies and practices for implementing, delivering, and managing IT services to meet the needs of an organisation.

Mean Time to Resolve - the average time it takes to restore a failed service or component after a fault is detected.

Network Operations Center - a centralised team that monitors, manages, and maintains network infrastructure to ensure availability and performance.

Recovery Point Objective - the maximum acceptable amount of data loss measured in time, defining how far back data recovery must reach.

Recovery Time Objective - the maximum acceptable length of time that a system or application can be offline after a failure before it causes unacceptable business impact.

Service Level Agreement - a contractual commitment defining the expected performance, availability, and response times for a service.

Endpoint Detection and Response - security software that monitors endpoint devices for threats and enables rapid response to security incidents.

Identity and Access Management - the framework of policies and technologies for ensuring that the right people access the right resources at the right times.

Multi-Factor Authentication - a security process requiring users to provide two or more verification factors to gain access to a system.

Role-Based Access Control - an access control method where permissions are assigned to roles rather than individuals, and users are assigned to roles.

Security Information and Event Management - a platform that collects, analyses, and correlates security events from across an IT environment.

Security Operations Center - a team that monitors and defends an organisation against cyber threats through continuous security event monitoring and incident response.

A security model that requires all users, devices, and systems to be continuously verified before being granted access to resources, regardless of network location.

A set of practices combining software development and IT operations to shorten development cycles and provide continuous delivery.

Financial Operations for cloud - a practice combining financial management with cloud technology to help organisations maximise business value from cloud spending.

Infrastructure as Code - the practice of managing and provisioning IT infrastructure through machine-readable configuration files rather than manual processes.

Configuration Management Database - a repository that stores information about hardware and software assets in an IT environment.

Mean Time Between Failures - the average time a system operates between failures, used as a measure of reliability.

Artificial Intelligence for IT Operations - the use of AI and machine learning to automate and enhance IT operations including event correlation and anomaly detection.